Eufy C20
Idéal pour : Idéal pour les sols durs si vous acceptez un risque logiciel et privilégiez un achat à prix réduit.
En bref : Les avis Reddit s’accordent sur une aspiration efficace, notamment sur sols durs, mais la fiabilité logicielle et la navigation sont très inégales. Les mises à jour ont corrigé certains appareils, tandis que d’autres continuent à se perdre, tourner en rond ou répondre avec retard.
Au-delà de ce modèle, la marque Eufy (toutes gammes) recueille 41 % d'avis positifs sur 437 utilisateurs Reddit. Ce signal marque ne compte pas dans la note du modèle ci-dessus.
Points forts
Aspiration puissante
8 1
« It dropped off Wi-Fi once and got lost under furniture a couple of times, but nothing major and has always done a great job. » Voir l’avis
« I’m pleased to say that I had two scheduled runs and manual single room vacuum and mop today, without issue. » Voir l’avis
« I did 2 runs mopping/vacuum on the new firmware 1.4.2. » Voir l’avis
Bon rapport qualité-prix
2 1
« It's supposed to be a good value, and perform reasonably well. » Voir l’avis
« Having said that the Eufy c20 is cheaper and would probably perform almost as good. » Voir l’avis
Points faibles
Navigation parfois hésitante
4 23
« I go to the store, or out of town, there is always something wrong with it. » Voir l’avis
« It is not responding to both app or physical button, then decide to perform all the activities at once, confused, going in circles getting stuck on things it avoided before, getting ‘lost’ and… » Voir l’avis
« Starting in late November or early December 2025 it would just randomly lose its location or not be able to find the base station, or the battery would die while it was pointing at a door or wall… » Voir l’avis
Application perfectible
5 17
« One feature I am REALLY hoping will be added soon is the ability to deactivate the roller for certain kinds of rugs - they seem to detect the different surfaces well now, but for softer area rugs and… » Voir l’avis
« It is not responding to both app or physical button, then decide to perform all the activities at once, confused, going in circles getting stuck on things it avoided before, getting ‘lost’ and… » Voir l’avis
« I see I'm on 1.3.81 and automatic updates were turned off, but they didn't even ask about or suggest updating the firmware. » Voir l’avis
Station perfectible
1 2
« Work g with support and sending a new base- curious what you experienced. » Voir l’avis
« The Xiaomi X20 Pro is the same price and will do much better since it has a lidar tower for better navigation and can dry mops with warm air to prevent mildew, which I recommend for damp climates… » Voir l’avis
| Critère | Note /10 | Ce qu'en dit le consensus |
|---|---|---|
| Application | 1.0 | L’application propose de nombreux réglages, mais les lenteurs, déconnexions et problèmes de firmware dominent les avis. |
| Navigation | 0.7 | De nombreux avis signalent des pertes de position, des trajets en cercle et des difficultés à retrouver les pièces ou la station. |
| Station | 3.1 | Le retour et l’entretien automatique fonctionnent chez certains utilisateurs, mais des difficultés à retrouver la base et quelques pannes sont rapportées. |
| Aspiration | 7.8 | Les utilisateurs Reddit trouvent majoritairement l’aspiration efficace, particulièrement sur les sols durs. |
| Lavage | 0.9 | Le lavage donne de bons résultats lors des cycles réussis, mais certains programmes s’interrompent ou ne démarrent pas. |
| SAV | 3.9 | Le SAV est parfois réactif et accorde un remplacement, mais sa réponse et ses conditions de garantie semblent variables. |
| Prix | 6.4 | Le C20 est souvent présenté comme intéressant en promotion, mais certains concurrents sont jugés mieux équipés à prix comparable. |
| Autonomie | 0.0 | Les rares retours concernent surtout une batterie épuisée à cause d’erreurs de navigation plutôt qu’une autonomie mesurée insuffisante. |
Avis Reddit
38 avis analysés · Positifs 6 Neutres 11 Négatifs 21
avis pertinents ·
-
MrsAstrakhan62 🇬🇧
2 commentaires analysés
-
b0b-swarley-m0n 🇬🇧
1 commentaire analysé
r/RobotVacuums · I would never buy a Eufy again I work from home, every day my Omni C20 runs and everything is fine. I go to the store, or out of town, there is always something wrong with it. One day I found it in my sunken living room. It has never attempted to go there cuz it's SUNKEN so why the TF did it end up there. Today it was bumper stuck and it was not even pressed up against my bar stools. It is extremely annoying.
-
Scary-Jello321 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond The same here. It is not responding to both app or physical button, then decide to perform all the activities at once, confused, going in circles getting stuck on things it avoided before, getting ‘lost’ and deleting the map right next to the charging base and once app reload the map is back 🤷♀️ and I got mine only since Christmas 🤷♀️ it started couple days ago also. Please keep us updated what they say
-
Itchy_Amoeba4231 🇬🇧
2 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond Came across this thread & wanted to add my experience with similar issues. Bought our C20 in May of 2025 and it was flawless for about 6 months. It dropped off Wi-Fi once and got lost under furniture a couple of times, but nothing major and has always done a great job. Starting in late November or early December 2025 it would just randomly lose its location or not be able to find the base station, or the battery would die while it was pointing at a door or wall even if it was a couple of feet away. I got notifications but it the battery was dead by the time I'd get home to check it out, so I'd put it back on the charger & try again the next day, but if it did have a charge and I hit Home it would find the base pretty quick. It reached a point where it's happening every two or three days, and will drive in circles trying to figure out where it was. We're getting errors for the map & found it had saved 9 of them, all pretty similar to each other, but some of the errors show it having no idea what room it was in, created new rooms not attached to any other rooms, or phasing through walls to vacuum the back yard apparently. I opened a support ticket & have them logs etc, but when I told them I couldn't really get video of intermittent issues they offered me a replacement without even trying wifi, soft, or factory resets. I see I'm on 1.3.81 and automatic updates were turned off, but they didn't even ask about or suggest updating the firmware. I've turned updates on & will see if I get notified for 1.4.2. I'm reluctant to mail it back for what definitely seemed like a software/firmware issue, even moreso after reading all this thread!
r/eufy · C20 Omni suddenly very slow to respond I went back & forth with customer service for a few days, but it finally got the 1.4.2 update without having to be sent back. Running perfect the past few days!
-
bluealien78 🇬🇧
31 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond They most likely pause rollouts over weekends (general good practice in software engineering). I’d expect wider availability this week.
r/eufy · C20 Omni suddenly very slow to respond Plenty of daylight in my place. I think that the widespread issue all starting around mid-December ember (when they shipped 1.3.36) still points to bad firmware.
r/eufy · C20 Omni suddenly very slow to respond What's so infuriating about it is that it ran flawlessly between April 2025 (when I got it), and mid January 2026. Never a single problem, never got stuck, never spun in circles. I'm a software engineer. I'm tempted to see if I can force root access to the device and rollback to a prior firmware version (if I can find prior firmware packages).
r/eufy · C20 Omni suddenly very slow to respond It’s certainly looking that way. Another commenter here mentioned that Eufy walked back replacing their unit and said that 1.4.2 should solve the problem. I’m reserving judgment for another few days before I call it good, though.
r/eufy · C20 Omni suddenly very slow to respond Open a support case with Eufy so this is documented. support@eufy.com.
r/eufy · C20 Omni suddenly very slow to respond Well then I'm glad I have a ticket open with Anker, and a link to escalate if I don't hear back in 24 hours. I'll keep this post updated.
r/eufy · C20 Omni suddenly very slow to respond Well shit. Looks like maybe we \*are\* dealing with a software issue then.
r/eufy · C20 Omni suddenly very slow to respond For what it’s worth, my replacement unit has been flawless on 1.4.2 after the first little hiccup a couple of days after getting it.
r/eufy · C20 Omni suddenly very slow to respond I’m hoping it was a blip on the radar, so to speak. I ran two more manual runs without issue yesterday and this morning.
r/eufy · C20 Omni suddenly very slow to respond I spoke too soon. This morning it spun in circles and failed to find the base station (despite being about 7 feet from it and having clear line of sight to it).
r/eufy · C20 Omni suddenly very slow to respond F***ing CALLED it! I hope it’s the fix everyone needs.
r/eufy · C20 Omni suddenly very slow to respond Seems they’re phasing the rollout of 1.4.2. Keep checking; you’ll get it eventually. I’m pleased to say that I had two scheduled runs and manual single room vacuum and mop today, without issue.
r/eufy · C20 Omni suddenly very slow to respond It look like it a phased rollout. 1.4.2 began showing for me last night after I'd set up the replacement unit, while others started seeing it several days ago. Keep checking the Firmware Update option in the settings menu, and it'll eventually show.
r/eufy · C20 Omni suddenly very slow to respond That's good news. The relatively short amount of time between 1.3.36 and 1.3.85 to 1.4.2 tells me that they knew it was buggy firmware.
r/eufy · C20 Omni suddenly very slow to respond Yes I believe this is a software issue. Looks like Eufy are rolling out a firmware update so check for that. But also open a case with support@eufy.com. They need to acknowledge that they have broken a bunch of robots.
r/eufy · C20 Omni suddenly very slow to respond Yes, that's part of my concern. Either way, I'm eager to see if the new unit functions (whenever it arrives).
r/eufy · C20 Omni suddenly very slow to respond I'd immediately fire back "No, the restart did not resolve the issue". Don't let this rest.
r/eufy · C20 Omni suddenly very slow to respond Open that support case asap! support@eufy.com
r/eufy · C20 Omni suddenly very slow to respond Yes, read my updates at the bottom of my original post; they're warranty replacing with a refurb unit. I highly recommend opening a support case with Eufy - [support@eufy.com](mailto:support@eufy.com) \- because the more people that report these failures, the more they'll see that this isn't a device-specific problem. I am convinced that the firmware is bad.
r/eufy · C20 Omni suddenly very slow to respond Tried that and failed. If it reoccurs, I make the same recommendation I’ve been telling other - open a support case asap (support@eufy.com) because I’m convinced at this point that something is wrong with the firmware. Way too many people experiencing this for it to be coincidence.
r/eufy · C20 Omni suddenly very slow to respond Open a support case with Eufy ([support@eufy.com](mailto:support@eufy.com)) ASAP. The more of us that do so, the more the optics will show that this is a widespread problem, not a robot-specific problem. See my updates in the comments on this post for my journey thus far.
r/eufy · C20 Omni suddenly very slow to respond The app and the robot firmware are two different things. The app is a front end to WebApp-enabled controls for the robot, but the robot's behaviour is local to the robot/basestation. However, I think the firmware update they shipped in December is likely related to how it transmits and receives data from the WebApp controls, and the firmware is bad (my guess as a software engineer is that it's hitting some kind of critical mass/procedural loop limited either at the operating system's kernel level, or hardware constraints at the proc or mem level, and it doesn't have any baked-in ability to error gracefully and self-recover).
r/eufy · C20 Omni suddenly very slow to respond Yeah I think they shipped a bad firmware update. The other reports here are around the same timeframe. Check my other reply on this thread with updates. I’ll keep it updated as I hear more.
r/eufy · C20 Omni suddenly very slow to respond I updated one of my comments here on Friday. No update since then but my scheduled cleanings have been largely okay the last few days. I’ll keep updating once I hear back.
r/eufy · C20 Omni suddenly very slow to respond Something’s going on! Mine actually behaved today on its scheduled cleaning. But then I ran a manual cleaning of my kitchen and it couldn’t even find the room. This is frustrating.
r/eufy · C20 Omni suddenly very slow to respond Keep checking back here. I’ll be posting updates. I wanna chase this with Anker support all the way to the ground.
r/eufy · C20 Omni suddenly very slow to respond The mop-only task never even started 😂😂
r/eufy · C20 Omni suddenly very slow to respond Update for those following along: ° I haven't heard back from Anker support yet ° I let my robot run it's cleaning as scheduled this morning and...zero major issues? It positioned quickly, returned for emptying/brush cleaning/charging as normal, and completed the job in the normal expected amount of time. The only thing that was odd is that it ignored the map - I exclude that task from my office as I work from home, but it came in and cleaned the room anyway. The map looks correct, the scheduled event looks correct, so it appears like it just decided it didn't care about the map. ° I have a mop-only task scheduled this afternoon for my two rooms with hardwood floors. I'll report back on that task.
r/eufy · C20 Omni suddenly very slow to respond Oh noooo are we dealing with some shitty firmware update? I hope not.
r/eufy · C20 Omni suddenly very slow to respond It's really odd. There haven't been any new firmware updates or error messages. This morning, [it just turned in circles](https://www.dropbox.com/scl/fi/l13kvntde2y96cj67pmx7/IMG_2413.MOV?rlkey=l9j9v2mjb8ljmks1opajf6626&dl=0) until the battery ran out. Hopefully it won't be long until I hear back from Eufy/Anker support - the first agent I spoke with couldn't solve it so I've got a ticket with whatever the next level of support is. I'll update here when I hear more.
r/eufy · C20 Omni suddenly very slow to respond [Video of it being dumb](https://www.dropbox.com/scl/fi/jvsf8xxczjrgasij3gdju/IMG_2411.MOV?rlkey=anjkdm1vyr0lois3j4x3lgz9l&st=dr11hf6x&dl=0), for anyone that wants to see.
-
Key-Zombie-3749 🇬🇧
7 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond The update was finally made available in my country (Portugal). Just installed it and hopefully it fixes the issue.
r/eufy · C20 Omni suddenly very slow to respond Some people are reporting a new firmware for C20 made available today, I don't see it in my app yet but maybe will fix the issue. https://preview.redd.it/hnq265glq4hg1.jpeg?width=1206&format=pjpg&auto=webp&s=4f37f3acdad37b9f01bcd19e2073e05e6a630378
r/eufy · C20 Omni suddenly very slow to respond I believe so, the robot never failed again. It was random, but at least once or twice a week. Since the update it never happened. Knocking on wood, but I think it’s fixed for good.
r/eufy · C20 Omni suddenly very slow to respond Shit, that’s bad news. They can’t get the software right apparently.
r/eufy · C20 Omni suddenly very slow to respond So, has the new 1.4.2 firmware update solved the issue? Being running for 3 days now and so far so good.
r/eufy · C20 Omni suddenly very slow to respond I didn't, upload the log and email them every time it happens. Let's see if they do something about it in a near future.
r/eufy · C20 Omni suddenly very slow to respond Same here and this was the reply from support: "The senior engineer has responded. Based on your logs, it appears the issue was resolved after restarting the device." After that it's happening every other day.
-
JoeyJoeC 🇬🇧
3 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond Hi, I've pinned it. I've also reached out to Eufy about this and hopefully they will either comment here directly or I will post what they've said.
r/eufy · C20 Omni suddenly very slow to respond Has it resolved the issue?
r/eufy · C20 Omni suddenly very slow to respond I have reached out to Eufy and they are getting an update from the development team. I will post their response as soon as I get it here.
-
sleepinggold 🇬🇧
2 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond I reached out to them and my issues were resolved with the new update!
r/eufy · C20 Omni suddenly very slow to respond Having the same issue starting today, very delayed in the task and when it finally starts it just stays “positing” and can no longer find the rooms it needs to clean. Worked fine this morning so very confused
-
Serious-Swimmer6828 🇬🇧
8 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond I just got a message from them. They will send a replacement to me. Maybe the firmware update will not fix this weird problems. I keep you posted again 👍🏻
r/eufy · C20 Omni suddenly very slow to respond New reply from them. Robovac worked completely fine before the buggy firmware. When the problems are not fixed I will ask for a replacement. I will do a few runs over the coming days. I will post my results over here. Dear René, Hope all is well with you. Our senior engineer has responded that the machine entered a restricted area, preventing route planning and resulting in the task being terminated early. Analysis indicates this was likely caused by slippage. We recommend clearing any debris or clutter from the floor and trying again. If this issue persists frequently, we will arrange for a replacement robot. We look forward to your reply.
r/eufy · C20 Omni suddenly very slow to respond Reaction from their side: Thank you for your response. Under normal circumstances, the new firmware should resolve the issue. I have already informed our senior engineers of your current situation. They have contacted the R&D team and will address the problem as soon as possible. I am currently inquiring about the estimated timeline for the solution. Once I receive it, I will reach out to you. Thank you for your understanding and patience.
r/eufy · C20 Omni suddenly very slow to respond Update from my side. I spoke to soon also. First run vacuum/mopping was ok, but today the second run was dramatic. Same behaviour. After 10/15 minutes it returned to base without any errors, and stopped his cycle. I can’t see the run in the history also, and no white lines on the map. 3rth run, only vacuum, was ok. I’m waiting on a reply on the new mail I’ve send them. I also referred them to this Reddit post. I’ll keep in touch
r/eufy · C20 Omni suddenly very slow to respond I just got a message from them. They won’t send replacements anymore. They are ‘sure’ that the new firmware will fix the issues: Dear René, I hope all is well with you. Please disregard the previous email. Due to recent network issues, we've experienced message delays, lag, and duplicate transmissions. We are currently working urgently to resolve these problems. We are now pushing the 1.4.2 firmware update to you. I will notify you once the update is successfully delivered. Wishing you all the best!
r/eufy · C20 Omni suddenly very slow to respond It looks like a phased rollout indeed. I got the firmware pushed yesterday (The Netherlands), after I got a reply from the techsupport by mail. Maybe they push the firmware on MAC address level. I’m not sure about it. Please keep checking the Eufy app. There will be a popup when the new firmware is available.
r/eufy · C20 Omni suddenly very slow to respond I did 2 runs mopping/vacuum on the new firmware 1.4.2. Runs like butter. It looks like previous firmware was crappy. They will send me a new unit afaik. I’ll update after receiving the new unit
r/eufy · C20 Omni suddenly very slow to respond Mine has the same problem since yesterday. I did a reset of the robot (Press the 2 buttons on the Robot simultaneously) and reconnect it to the WiFi. Today the robot worked without any problems. I already made a support ticket and they send it to their technicians with all the device info. I will keep you posted about my experiences.
-
culiseta 🇬🇧
3 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond Saw a thread about a C10 user with intermittent navigation breakdowns. Turns out that very cheap lightbulbs is the ceiling were giving off too much infrared “blinded “the robot. If there’s consistency when the lights are off, IR blinding is a potential culprit… but my gut says your situation is different. Figured it was worth mentioning since the randomness continues.
r/eufy · C20 Omni suddenly very slow to respond Santa left my C20 under the tree. Less than a month, so far so good, but would like to hear your updates with support.
r/eufy · C20 Omni suddenly very slow to respond If you haven't already I'd advise turning on logs (Eufy clean app > Settings > Robot Settings > Activity Log Upload > On). Anker engineers will want that On. Your C20 just going in circles was hard to watch.
-
mkaliaz99 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond Hi there, i made another thread on this sub-reddit about my garage C20 ignoring a no-go zone. Jury is still out on that fix but wanted to comment on our 2nd C20 we have that is experiencing a lot of the same problems that are described here. These problems include: Not moving but brush spinning for 10+ minutes Stopping completely with red indicator showing (app shows OFFLINE) Randomly going into rooms its not scheduled to do All these issues have been noticed in the past few weeks and didn't occur before. Its driving us absolutely insane. I've seen some comments here about getting replacement C20 robots. I wish you luck and want to hear the results of that but considering how many people are reporting the exact same issues, this seems pretty clear to me its a software issue and i'm skeptical that a replacement robot would fix it but please report back! :)
-
gianissimo0829 🇬🇧🌐
3 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond I use the eufy clean app but yeah app and firmware are 2 diff things and im guessing they fucked up somewhere in integrating the apps / firmware idk
r/eufy · C20 Omni suddenly very slow to respond Mine also suddenly became stupid It pushed on the coffeetable leg for a good 5 minutes And my app also seems like it takes 5 minutes to get the command i put in whether it would be return home or clean this room It was fine until yesterday 1/20/26 when the "stupidity" started
r/eufy · C20 Omni suddenly very slow to respond https://www.reddit.com/r/eufy/s/8fu8mvY7Af Looks like someone also got your prpblem OP
-
TurtlesAndMustard 🇬🇧
5 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond Hmm. I don't know jack shit about computers. But for some reason using the new app fixed mine. The buttons started being responsive again, etc. I don't know how it'd be for other people though.
r/eufy · C20 Omni suddenly very slow to respond It still gets stuck on my welcome mat though. Imma put a no go zone there soon
r/eufy · C20 Omni suddenly very slow to respond https://preview.redd.it/5nrwjiglqqfg1.jpeg?width=1080&format=pjpg&auto=webp&s=623afd5ad72d2eef9eed424970353289207e7223 I think the reason this new eufy clean update is so fucky is because they have a new app and want everyone to jump ship?
r/eufy · C20 Omni suddenly very slow to respond Good deal. Hoping its just firmware. I already used my warranty to get mines front sensor replaced.
r/eufy · C20 Omni suddenly very slow to respond Mines been doing the exact same thing since December 2025
-
DgNin4 🇬🇧
1 commentaire analysé
r/RobotVacuums · Want to return Eufy E28 for ECOVACS X8 Omni or Mova Z50 Ultra. Need advice :) Just got the eufy Omni c20 this week and want to return it because of how awful the app is.
-
Lonelyfucka 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond Facing similar issues with my c20 finding the base station. How on earth do you provide them logs via email?
-
Soace_Space_Station 🇬🇧
1 commentaire analysé
r/RobotVacuums · Robot vacuum for long pet hair that's JUST a vacuum?! Our eufy C20 does it just fine. Well it remaps and forgets no go zones but it manages to make the map coherent at the end.
-
Ghelderz 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond I’m on my 3rd C20. The first 2 stopped connecting to Wi-Fi completely if you as much as looked at them the wrong way. The 3rd has now been exhibiting this slow issue. I am on 1.4.2. The other day it just froze up completely and even holding the power button down did nothing. I left it a few hours and came back to it and it was like nothing had happened. It’s so unreliable.
-
NeitherSparky 🇬🇧
4 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond Has anyone else still not gotten the new firmware (1.4.2)? Could they have halted the update rollout if people reported still having issues even after the update?
r/eufy · C20 Omni suddenly very slow to respond Oh well I got mine more than s year ago so I don’t think they’d replace it
r/eufy · C20 Omni suddenly very slow to respond And how long ago did you buy yours? Was it less than a year? I wonder if they’d replace units after a year.
r/eufy · C20 Omni suddenly very slow to respond Welp, found this thread in a google search. My C20 did something weird last week ("teleported" between rooms but still managed to find its way home), but last night just completely borked, thought it had teleported into another room and said it was lost, but then when I moved it, it wasn't responding to any button presses in the app or physical buttons, until minutes later, thought I was picking it up minutes after I actually did, etc. I finally shoved it on the base, told it to dry the mops, and went to bed. I got it in Oct of 24, but I guess we're thinking it's a software issue not hardware? Whatever it is, it's apparently not fixed yet.
-
gggggu-not 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond How did you manage to update, mines showing 1.3.85 but there is no option to check for a update
-
No-Key6681 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond Be careful about the warranty. I was told my warranty started when I purchased the original machine and does NOT start over with a replacement machine. Basically they just have to send you units that work just long enough to get you out of the warranty period.
-
jaybenjamin 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond Hi guys. It's funny 😆 most of these posts say 12 days ago and that's about the same time I turned off scheduled cleanings. I would wake up every morning to find it spinning or dead. It's been very stupid. Sensors are clean and I've kept up with maintenance. I deleted the map 😭 redid it, then also reset. Still being stupid. Even when I go into remote mode, doesn't work. Every command seems to have a delay.
-
kcdirtracer 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond Been having same issues for awhile. Anker cust serv pretty much immediately said they will send a replacement. Hoping the new/refurb unit has whatever the issue is fixed…
-
rocknroll247 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond Alright, found this post after a few days of odd behavior and spinning. Time to submit a report.
-
St3vil 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond Mine just started doing this today!
-
FormalCapable 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond I found this thread because I am having the same exact problem. It was fine until a few days ago. It could not find its position so I created a new map. In the new map, it didn’t map 3 rooms as separate, though it did before. Now it doesn’t respond for a good 10 minutes, even the physical buttons. Then will do everything at once. I bought it for my older parents to help with daily cleaning. Trying not to be outwardly frustrated, in order to keep them thinking a robot vacuum is worthwhile. 😂
-
Single-Escape-1240 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond I had the same issues, which continued to get worse every day. Today was absolutely terrible, eventually to the point where the device started showing as "offline" in the app and I could no longer control it at all. I followed the steps in the app to reset the wifi and... voila! Back to (mostly) normal like nothing ever happened. Time will tell if it sticks. Could be coincidental timing and Eufy resolved the issue, or it could have been a network issue all along. For reference, my robot's current firmware version is 1.3.85. TL;DR -- Reset the wifi on your robot by making sure it is powered on, then press and hold the home and power buttons at the same time for at least three seconds, until the indicator light changes color or starts flashing. Then follow the prompt in the app to reconnect to wifi. Let me know if this works for you!
-
levilee207 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond Yo; any update? I'm at my wit's end with this hunk of junk. Having the exact same issues as you, and then some.
-
AccomplishedSir3221 🇬🇧
2 commentaires analysés
r/eufy · C20 Omni suddenly very slow to respond Well. Mine has completely went stupid. I opened a ticket with eufy. Yesterday it got stuck just dead heading into the wall spinning out. Won’t finish cleaning tasks. Takes forever to respond to app requests. Couldn’t find its position sitting right in front of the base station so it quit cleaning and went home. This is exactly what happened to my first one (on number 3 now). I’m so disappointed as it was working so well 2 weeks ago. They said to remap which I did. Still no change. Frustrated with this thing
r/eufy · C20 Omni suddenly very slow to respond Yes!!! Mine is completely dumb these past few days. Sometimes it only cleans a small area when I’m having to do the whole house and it says job complete and it only cleaned a corner. Seems like it’s spinning a lot more than usual also. Drives me crazy
-
RockabillyRabbit 🇬🇧
1 commentaire analysé
r/eufy · C20 Omni suddenly very slow to respond Honestly ive been having issues too. Purchased in June of 2025 and its recently been slow to respond, the app has been glitchy and either not responding or super delayed. Use to when I first got it I could literally watch her move around on the map on my phone...now it wont update till shes already done a room 2x and started elsewhere.
-
JustinP_RTINGS 🇬🇧
3 commentaires analysés
r/RobotVacuums · Black Friday Week Tips/Recommendations from a Robot Tester. We haven't tested it, but it seems to have the same brush rollers as the X50, if you have mainly hard floors, I'd suggest something more like the eufy e20, the eufy c20, the Qrevo QV 35A or one of the roborock Q7 series robots. Is obstacle avoidance important and do you have carpets?
r/RobotVacuums · Black Friday Week Tips/Recommendations from a Robot Tester. The Eufy c20 did a great job at hard floor pickup, however it's more expensive than the L10s ultra though, which did a bit worse on hard floor. I'd also suggest looking into the Roborock Q7 series, we haven't tested them, but they seem like good bare-bones robots.
r/RobotVacuums · Black Friday Week Tips/Recommendations from a Robot Tester. It would get lost, struggle in corners, and had trouble returning to its dock. We actually didn't have any navigation issue when testing the c20, thought. Hoping the new dock fixes the issue for you!
-
BIGLEG03 🇬🇧
1 commentaire analysé
r/RobotVacuums · Black Friday Week Tips/Recommendations from a Robot Tester. What were the navigation issues with the eufy? I have a c20 that I’m having some issues with. Work g with support and sending a new base- curious what you experienced.
-
licquia 🇬🇧
1 commentaire analysé
r/RobotVacuums · Looking to buy my first robot vacuum, want something with all the features but don’t want to break the bank, also don’t want to cheap out and have problems later. The prices seem high, but I see that you're not in the US, so I appreciate the effort in translating those prices. I'll point out a robot in your list that might be interesting: the Eufy C20. It's clearly a budget robot, and many of the more expensive robots are better, but reviews and user reports on the C20 seem to be positive. It's supposed to be a good value, and perform reasonably well. Just be sure that you can live with its limitations if you decide to go with that one. I'm a bit more cautious with Ecovacs and Mova. Ecovacs has had reported app and navigation issues, and Mova has been plagued with quality control problems. Mova, in particular, has a lot of fans, and I don't want to disrespect their positive results, but there seems to be a bit of luck involved with how positive your experience tends to be. Roborock and Dreame should give you good service, should you decide to go that way.
-
1justpass 🇬🇧
1 commentaire analysé
r/RobotVacuums · Eufy Omni C20 - Good Deal? Enjoying ours so far. Have had it a week. Mapping can be better but it does a good clean job. Plenty of options to customize.
-
FarConcern2308 🇬🇧
1 commentaire analysé
r/RobotVacuums · Eufy Omni C20 - Good Deal? The Xiaomi X20 Pro is the same price and will do much better since it has a lidar tower for better navigation and can dry mops with warm air to prevent mildew, which I recommend for damp climates like the UK.
-
Capyr 🇬🇧
1 commentaire analysé
r/RobotVacuums · My Review of the new eufy E25 The c20 is honestly not comparable to the others. Either get the E25 or E28 and be aware that the E28 is a first gen product in regards to the portable cleaner. The E25 has the quieter station.
-
lavatrip 🇬🇧
1 commentaire analysé
r/RobotVacuums · I have a eufy x10 pro omni and I absolutely hate it, AMA Sorry to hear this OP but agreed your unit may be defective. I have a c20 (one step below yours), and it does a great job keeping the floors clean (both hardwood and carpet). Eufy support has been awesome in my experience - you’ll likely be able to get a replacement unit or a full refund. They are super responsive on TikTok as well, so you can try messaging them there. Good luck!
-
DJCurrier92 🇬🇧
2 commentaires analysés
r/RobotVacuums · Shark powerdetect review I would probably agree. I got it for a steep discount and got the 3 year warranty from the manufacturer and not a third party vendor so i will most likely keep it. Having said that the Eufy c20 is cheaper and would probably perform almost as good.
r/RobotVacuums · Shark powerdetect review The other robot I was looking at the Eufy c20 will be on sale for under $400.00 soon. Might want to look into Eufy online sale that is starting soon.
-
Flaky_Ad7980 🇬🇧
1 commentaire analysé
r/RobotVacuums · I would never buy a Eufy again You bought the wrong Eufy I have a S1 and. c20 and zero issues…..
Aucun avis pour ce filtre.
Souvent comparé à
Questions fréquentes
Le Eufy C20 aspire-t-il bien ?
Les utilisateurs Reddit jugent généralement l’aspiration efficace, sur sols durs comme sur tapis. Plusieurs indiquent qu’il maintient correctement les sols propres malgré ses problèmes de navigation.
Le Eufy C20 se repère-t-il correctement ?
Le consensus Reddit est défavorable sur ce point. De nombreux utilisateurs signalent des cartes incohérentes, des déplacements en cercle, des pièces ignorées et des difficultés à retrouver la station, même si certains appareils fonctionnent normalement après une mise à jour.
L’application Eufy est-elle fiable avec le C20 ?
Les retours sont très partagés, avec de fréquents délais de commande, pertes de connexion et affichages de carte tardifs. Une nouvelle application, une réinitialisation Wi-Fi ou le firmware 1.4.2 ont amélioré la situation chez certains utilisateurs, sans résultat uniforme.
Le SAV Eufy remplace-t-il les appareils défectueux ?
Plusieurs utilisateurs Reddit ont obtenu rapidement un remplacement ou une prise en charge après transmission des journaux. D’autres rapportent des réponses insuffisantes, des remplacements refusés ou une garantie qui ne repart pas à zéro.
So glad at least one Manufacturer is FINALLY going to streamline the naming so that consumers have some idea what they're getting. I'm a very happy C20 owner and will stick with that for now - my budget ceiling was $400 which is why I didn't get an X10 last November, even though I considered it - but it's good to see that Eufy is consolodating their offerings, which will make it so much easier to choose a model next time we need to upgrade (we have 3 units in different parts of the house which are blocked by the layout of stairs/doors etc). One feature I am REALLY hoping will be added soon is the ability to deactivate the roller for certain kinds of rugs - they seem to detect the different surfaces well now, but for softer area rugs and things like Ruggables it would be fantastic if the roller can be turned off for those and only suction used. Here's hoping that's on a future feature list for the app soon!
I've had that kind of service EVERY time I've used them, tbh, and it's why I didn't hesitate to purchase another one. We had major issues with our G35 (purchased in 2022) and they were great. Recently the C20 developed a squeak - responses were prompt and helpful (turned out to be due to the 3rd Party replacement brush I'd used, and nothing wrong with the robot at all).